The tools I had were built for certainty.
For a long time, better management seemed like the answer: proper scoping, team protection and firmer pushback. The work kept showing a different problem.
The tools I'd been using were built for certainty. The work wasn't certain. So I stopped starting with the plan and started with the people living it.
When organisations are under pressure, adding more process, governance and control can add to the drag rather than resolve it.
“Individual heroics cannot resolve systemic drag.”