Insights
Observations, provocations, and hard-won lessons from navigating complexity. Written from the field, not the sidelines.
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M&A & Complexity · 12 min read · Featured
Every customer relationship gets its logic rewritten the day a deal is announced. The integration plan usually notices last.
The announcement drops. The deal team breathes. Then the product, sales, and revenue teams start reading their own exposure. The customer gets a comms plan, an untested roadmap and a FAQ.
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M&A & Complexity · 4 min read
What happens when the template becomes the lens and the people become the blanks
In the boarding line at LGA, a dealmaker queued up behind me. I couldn't see him, only hear him. He was on the phone, urgently coaching a junior through changes to a slide deck. A seasoned pro. No name, no identifiers, yet the pattern was familiar.
Visibility & Patterns · 2 min read
Why leadership teams sense the drag before the data confirms it, and what keeps them from naming it
Leadership teams often sense something is wrong before the data confirms it, but may not yet have a shared language for it.
Navigating Complexity · 5 min read
A field guide for the incoming change leader
The incoming CEO knows the house is on fire. After an acquisition, your job as an incoming change leader is to read the organisation, to understand what's feeding the fire before the entire asset burns to the ground.